Currently I am working as AI Support Engineer for UST Global. My goals is to secure a job as a software engineer. I am looking to expand my career as a software engineer and am eager to learn and grow in this field. Currently, I am enhancing my programming skills by learning Python, C#/.NET and applying my knowledge through a few simple projects. While I have been self-learning, I understand that applying these skills in a real-world environment is essential for my growth. If given the opportunity, I will make the most of it.

AI Support Engineer - UST Global

Present

Intel provides SaaS product so as a Support Engineer I will support any customer if they’re facing any issues.

• Providing technical support and troubleshooting of clients issues via chat, web ticketing, calls and support internally.
• Monitor instances using Grafana.
• Currently primarily supporting Intel Developer Cloud.
• Write documentation/article of troubleshooting method for the ticket we solved.
• Familiariaze with Linux OS.
• Give support for cloud-related products.

IT Trainee - Knowles Electronics

September 2023 - December 2023

• Involved in mobile apps development using Android Studio, Java, Kotlin and Visual Studio Code.
• Provided first and second-level support to end-users.
• Participated in the deployment of the Windows 22H2 update.
• Collaborated with fellow IT team members and vendors to ensure prompt resolution of technical problems and effective project communication.
• Conducted routine maintenance and updates for computer systems and networks including software and antivirus.
• Contributed to the implementation of USB control measure.
• Assist in the chatbot development and do the documentation for chatbot for company intranet.

Intern/Research Assistant - USM

December 2018 - May 2019

• Help with MooC classroom about Augmented Reality.
• Prepare the learning material for MooC classroom.
• Give a talk about Augmented Reality and show how to develop Augmented Reality app using Unity for Thailand Cyber University Project at Bitec Bangna, Bangkok, Thailand.
• Participate in the 10th TCU International e-Learning Conference (2019) as an invited Speaker.
• Develop an augmented Reality Apps using Unity and Vuforia.
• Design 3D Models for the Apps using Blender.
• Design poster for PTPM events.
• Handle a workshop about mobile App.
• Help Dr Azlina doing research on IoT using Arduino/Raspberry Pi.

UiTM

Bachelor of Computer Sciences (Hons) Computer Networks | CGPA: 3.17

Politeknik Balik Pulau

Diploma in Information Technology (Technology Digital) | CGPA: 3.28